Q: How can I order?

A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

Q: What information should I input when ordering?

A: our online ordering system will ask for all the important information you should submit.

Q: What payment methods can I use?

A: You can use all the major Credit cards, Debit cards, Bank Transfers and Cash on Delivery also available upon request.

Please contact info@familyboutique.lk and notify us if you face any problem in doing the transaction.

Q: What should I do if the payment is not accepted?

A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact info@familyboutique.lk and notify us about the problem. We can manage the order manually.

Q: Can I cancel my order?

A: If you want to cancel your order, please do within an hour’s time. Please call us and cancel the order.

Q: Do I have to order online?

A: You can send your order to info@familyboutique.lk .You can also order using WhatsApp or by calling through +94 71 119 8763. Online ordering is preferred in most cases because by ordering online, you will save time, you will have an easier payment process and all the information about the order will be accessible for you anytime. Also if you want to make the same order later, you can use “reorder” feature.

Your Account

Q: How do I create an account?

A: Go to this page https://familyboutique.lk/my-account/  and click “create an account”, then just fill in your email address and click “register”.  After submitting the form, your account will be confirmed and you will be notified.

Q: How can I retrieve my password?

A: You can retrieve your password by clicking “forgot password?”. Instructions on password retrieval will be sent to your email.

Q: How do I change my personal details or email address?

A: You can easily change all your information on your account.  Go to “My Account” and log in, then click “Dashboard” and “Account Details” the click “edit”. Here you can change all your contact information. https://familyboutique.lk/my-account/edit-account/

Delivery

Q: Can I track my order?

A: We will send you the tracking code ID of the order when you place the order.

Q: Delivery time?

A: Delivery time will be between 06.00 a.m. to 10.00 p.m. on the requested date. Also Family Boutique’s three-hour delivery service also available under urgent grocery items

Q: What are the delivery charges?

A: Delivery charges are dependent on the delivery requirements. If the products on your order are due to special requirements (three hour delivery service for groceries) delivery charge will be added to the total charge. You can see the delivery charges on the checkout process before the payment is made.